Moyer Diebel Commercial Dishwashers & Glass Washers in Toronto & Canada
Frequently Asked Questions
Common questions we hear from operators.
What is the warranty on Moyer Diebel products?
Moyer Diebel handles the warranty on its machines through its authorized service agents. The dishwashers and glass washers we carry come with a 1 year parts and labour warranty, which runs 1 year from installation or 15 months from shipment, whichever comes first, and it should be registered within 10 days of installation. We can assist with any brand that isn't in-house, so if you have any questions, or your machine arrives defective, damaged, or not what you ordered, contact us at sales@phoenixfe.ca or 1-833-669-8003.
Where are Moyer Diebel products made?
Moyer Diebel dishwashers and glass washers are made in Canada. The company has built them in Jordan Station, Ontario, in the Niagara region, since two Royal Canadian Air Force pilots founded it in 1945. Today it's part of the Ali Group as Champion Moyer Diebel. Every model we carry is NSF certified, along with ETL or UL. If you have questions about a specific model, contact us and we'll help.
What's the difference between a high temp and low temp dishwasher?
A high temp dishwasher sanitizes with a final rinse of about 180°F. The NEXUS N900 undercounter has a built in booster to reach that temperature, and the NEXUS DHT pass through model cleans up to 60 racks an hour. A low temp machine sanitizes with chemicals instead, like the DF Revolution glass washer, which finishes with a cool water rinse so glasses are ready to use right away. If you're not sure which one fits your kitchen, contact us and we'll help you compare options.