True Commercial Refrigeration in Toronto & Canada
Frequently Asked Questions
Common questions we hear from operators.
What is the warranty on True products?
True handles the warranty on its equipment. True's foodservice refrigeration comes with a 7 year warranty on parts, labour, and the compressor, and it covers units in Canada. The compressor coverage is parts only. We can assist with any brand that isn't in-house, so if you have any questions, or your unit arrives defective, damaged, or not what you ordered, contact us at sales@phoenixfe.ca or 1-833-669-8003.
Where are True refrigerators made?
True refrigerators are made in the USA. True is a family owned company headquartered in O'Fallon, Missouri, and it designs and engineers its equipment there. The True models we carry list Made in USA and UL certification on their product pages. If you have questions about a specific model, contact us and we'll help.
What does HC mean on a True refrigerator?
HC stands for hydrocarbon. True's HC models, like the True T-49-HC Double Solid Door Refrigerator, use R290 refrigerant, a natural refrigerant with no ozone depletion and a very low global warming potential. True says it pioneered the use of R290 in commercial refrigeration, and it now runs across much of the True lineup. If you're not sure which model fits your kitchen, contact us and we'll help you compare options.