Rhino Coffee Gear Pitcher Rinsers & Barista Tools in Toronto & Canada
Frequently Asked Questions
Common questions we hear from operators.
What is the warranty on Rhino Coffee Gear products?
Rhino Coffee Gear's pitcher rinsers come with a 12 month limited warranty from the manufacturer, starting from the date of purchase. It doesn't cover labour, normal wear on parts like springs and seals, damage from misuse or installation, or problems caused by poor water quality. Rhino's smallwares, like milk pitchers, tampers, and knock boxes, don't carry a warranty. If you have any questions, or your barista gear arrives defective, damaged, or not what you ordered, contact us at sales@phoenixfe.ca or 1-833-669-8003 and we'll help make it right.
What do I need to install a Rhino pitcher rinser?
Rhino pitcher rinsers drop into a cutout in your bench and connect to a water supply and a drain. Each one comes with the sink, the Spinjet spray valve with its actuator star, and a John Guest hose adapter, but the drain hose isn't included. Rhino recommends having the rinser on hand before cutting your countertop, and the 150mm model needs about 150mm of clearance under the bench. If you have questions about your setup, contact us and we'll help.
Is Rhino Coffee Gear a good brand for barista tools?
Yes. Rhino Coffee Gear designs its tools for busy commercial coffee bars, using 304 stainless steel, food grade silicone, and heavy duty microfibre, and its pitcher rinsers are NSF certified. We carry Rhino pitcher rinsers, Classic and Professional milk pitchers, a 58mm tamper, knock boxes and chutes, tamp mats, milk thermometers, shot glasses, and barista cloths. If you're not sure which tools fit your bar, contact us and we'll help you compare options.