Omcan Commercial Kitchen Equipment & Supplies in Toronto & Canada
Frequently Asked Questions
Common questions we hear from operators.
What is the warranty on Omcan products?
Omcan's warranty goes through the manufacturer, and the terms depend on the product. Most electrical equipment, like food warmers, fryers, and potato peelers, carries 1 year parts and labour. Some stainless steel hand sinks carry 180 days, and smallwares like dough boxes and storage containers carry 30 days. Check the product page for your model. We can assist with any brand that isn't in-house, so if you have any questions, or your item arrives defective, damaged, or not what you ordered, contact us at sales@phoenixfe.ca or 1-833-669-8003.
Where are Omcan products made?
Omcan is based in Mississauga, Ontario, and it sources its equipment from manufacturers around the world, so the country of manufacture depends on the product. Many of its food warmers, fryers, and sinks are made in China, while the Omcan 13443 Electric Potato Peeler is made in Brazil. Each product page lists its certifications, such as NSF or ETL. For a specific model, contact us with the model number and we'll confirm it before you order.
Is Omcan a Canadian company?
Yes. Omcan was founded in 1951, and its head office and main distribution centre are in Mississauga, Ontario. It also runs distribution centres in California and New York, with more than 175,000 square feet of warehouse space and over 6,500 items in stock. We carry a wide range of Omcan equipment and supplies, from dough boxes and dish racks to hand sinks, food warmers, and fryers. If you're not sure which model fits your kitchen, contact us and we'll help you compare options.