Globe Commercial Mixers, Slicers & Panini Grills in Toronto & Canada
Frequently Asked Questions
Common questions we hear from operators.
What is the warranty on Globe products?
Globe's warranty goes through the manufacturer and depends on the product. Mixers and slicers carry 2 years parts and labour, excluding wear items like belts and knives, and mixer agitators and hooks have 1 year parts only. Panini grills, countertop fryers, vacuum packaging machines, and cheese shredders carry 1 year parts and labour. We can assist with any brand that isn't in-house, so if you have any questions, or your equipment arrives defective, damaged, or not what you ordered, contact us at sales@phoenixfe.ca or 1-833-669-8003.
Where are Globe products made?
Globe Food Equipment is based in Dayton, Ohio, and it's part of the Middleby Corporation. The country of manufacture depends on the product line, and the equipment we carry is ETL, NSF, or UL certified depending on the model. For a specific model, contact us with the model number and we'll confirm it before you order.
Should I choose a Globe planetary mixer or a spiral mixer?
A planetary mixer is the all rounder. Most of Globe's SP series comes with a dough hook, flat beater, and wire whip, in sizes from the 5 quart SP05 up to 80 quarts, so it handles batters, whipped cream, and dough. A spiral mixer, like the GSM130 or GSM175, turns both the bowl and the hook for large batches of bread and pizza dough, and it shifts from first to second speed automatically. If you're not sure which model fits your kitchen, contact us and we'll help you compare options.