Browne Commercial Smallware in Toronto & Canada
Frequently Asked Questions
Common questions we hear from operators.
What is the warranty on Browne products?
Browne's warranty is handled by Browne directly. Thermalloy stainless steel cookware carries a lifetime warranty, all coated pans and fry pans (including coated Thermalloy and Elements) carry 90 days, and most other Browne items carry one year to repair or replace defects under normal use. We can assist with any brand that isn't in-house, so if you have any questions, or your item arrives defective, damaged, or not what you ordered, contact us at sales@phoenixfe.ca or 1-833-669-8003.
Where are Browne products made?
Browne is a Canadian company with its head office in Aurora, Ontario, and it has supplied commercial kitchens since 1949. It sources its cookware, buffet equipment, dinnerware, and glassware from a range of manufacturers, so the country of manufacture depends on the item. For a specific model, contact us with the model number and we'll confirm it before you order.
Is Browne a good brand for commercial smallwares?
Yes. Browne has supplied restaurants, hotels, and caterers for more than 75 years from its home base in Ontario. Because one Canadian company covers the kitchen, the buffet, the bar, and the table, it's easy to keep your cookware and serviceware consistent and reorder from a single catalogue. We carry Browne stainless steel and aluminum cookware, chafers, cutting boards, porcelain dinnerware, flatware, and glassware. If you're not sure which model fits your kitchen, contact us and we'll help you compare options.