Hi Diana,
I'm so sorry to hear you aren't happy with your unit. Waring handles the warranty directly, so we have to follow their rules and direct you to them with any issues. If you don't hear back from them in a few days, please let us know. There isn't much we can do from our end, but we'll try our best.
I see you reached out asking to change the shipping address, but unfortunately the unit was already with a driver to be delivered that morning, so we weren't able to change the address in time.
If you need anything from us, please give us a call at 905-669-8003 or email us at sales@phoenixfe.ca. We will always try our best to help.