Shipping

Yes, we ship across all of Canada. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Orders are typically processed and shipped out 1-3 business days from date of order. Shipping time varies by location and shipment size. For parcel orders shipping times are typically 1-6 business days. For LTL pallet orders shipping times are typically 1-10 business days.

Please inspect all orders prior to signing any shipment receipt. If any order received appears to be damaged please make sure to mark the shipment as damaged. If the damage appears to be minor it can be accepted by the customer at their discretion. If the damage appears to be severe we recommend that customers refuse the delivery and mark the shipping receipt as damaged. In all cases where there is damage, whether minor or severe we advise all customers to contact Phoenix upon arrival of their order.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Items can be returned for store credit 30 days from date of purchase. Items must be returned in original packaging, unused and without damage. A restocking charge may apply depending on the condition of items returned.

Other

You can contact us through our Contact Us page or by email. We will be happy to assist you.