Shipping

Yes, we ship across Canada, with rates depending on your exact postal code. Shipping rates can be calculated on every product page or during the checkout process.

If you reside in Canada and cannot receive a shipping rate, please email us at sales@phoenixfe.ca and we will personally calculate one for you.

Orders are typically processed and shipped out 1-3 business days from date of order. Shipping time varies by location and shipment size. For parcel orders shipping times are typically 1-6 business days. For LTL pallet orders shipping times are typically 1-10 business days.

Please inspect all orders prior to signing any shipment receipt. If any order received appears to be damaged, please make sure to mark the shipment as damaged. If the damage appears to be minor it can be accepted by the customer at their discretion. If the damage appears to be severe we recommend that customers refuse the delivery and mark the shipping receipt as damaged.

Returns & Refunds

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. New items can be returned for store credit 30 days from date of purchase. Items must be returned in original packaging, unused, and without damage. A restocking charge may apply depending on the condition of items returned.

Please note original shipping charges are not eligible for return. Any additional shipping charges required to return products will not be covered in the return, and may be counted against the refund.

We gladly accept exchanges on any new products that are still in their original packaging, unused, and without damage.

If you should like to exchange an item in your order, please give us a call at 905-669-8003 or 1(833)-669-8003. You can also reach out at sales@phoenixfe.ca.