Hi Jay,
I'm sorry to hear you feel that way. Based on the photos you sent over to us, we offered to provide a partial refund due to the dents to the side of the unit during shipping. Your concern was the door, but as we explained by email the door looks like it will still seal just fine and that the unit will still operate perfectly as it should. We tried to reassure you that the unit is still covered under warranty regardless of the dents on the side of the unit.
Issues with shipping are always possible and a sad reality, but we always try to work through issues with customers to help resolve the problem as quickly as we can.
If you have any further concerns, please let us know.
Thank you,
Julia